I even contacted founder Peter Smith on Telegram (his account is ) but he ignored me too. I sent multiple emails to different email accounts, but they were all ignored. When bringing up this theft to support, they started to blame me for what happened and after some time stopped replying completely. All funds were transferred to unknown wallet just 1 day before I discovered problems with logging in. I dug details of my previous transactions to wallet and checked in the Bitcoin explorer what happened to them afterwards. By this point, I already have realized that my funds were stolen. There wouldn’t be a need to change 2FA email and take a huge risk by waiting until it’s done.ī support suggested me to change 2FA back to my email and provided to me an email account that was set as new 2FA.
#Blockchain wallet sign up code
It’s clear that my email was not compromised, as in that case the hacker would have just logged in with 2FA code sent to my email and moved the funds out. There could have been a bug in mailing server or more likely someone disabled email notifications on purpose. The system is supposed to send a notification to the original email to prevent unlawful 2FA change, but I never got that email. Thus potentially a employee could look up this information and change 2FA without anyone’s knowledge for his own email. But staff has access to this Wallet ID, they can see in the system which email is associated with which wallet ID. It’s impossible for someone to guess it like they could guess your email. Obviously, for the first option, you need to log in first, and for that, you need to complete 2FA.īut for the second option, you don’t need to pass 2FA you only need to know the Wallet ID and the email. By logging into the account and changing the email. There are only 2 ways to change 2FA emailġ. It appeared that someone had changed my 2FA email. Since has such lousy customer support, it took over 2 weeks to get an initial reply, and then it took another week for them to understand what was the problem about. As I was unable to login into my account, I decided to contact support. I tried several times, waited for long, but emails never arrived.
Surprisingly when logging in, I didn’t receive such email. I was, of course, using 2FA (two-factor authentication) with my email. Since this often happens on mobile apps, I tried the same on PC. On an unlucky day last year, I tried to sign up to my mobile wallet, only to discover that the system had kicked me out.
I started searching online and discovered that there were many similar cases.
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